Jeff recently called I.N.G. (and online savings company) with a question about our account. Being the nice guy he is, Jeff politely kept in mind that the man he was talking to was not the cause of the issue, and was super nice.
After about 10 minutes of solving the issue, Jeff reassured the guy that he was very satisfied with I.N.G. and this issue didn't affect his opinion at all.
The result? The man said "It's Valentine's Day, and we were asked to send a chocolate bar to one customer we talk to today. I choose you."
Cool, huh?
way cool
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